Last updated on 26 October, 2021
We are committed to upholding industry - leading standards when processing and protecting your information. These are our key data privacy principles:
You represent and warrant that all the Information you provide in relation to using Carnival Care is true, accurate, current and complete and you agree to maintain and promptly update such Information, as and when necessary, to keep it valid, current and updated. If we have reasonable grounds to suspect that such Information is untrue, inaccurate or incomplete, we have the right to suspend or terminate the use of Carnival Care.
You may at any time request us to provide you with a record of all your Information that we have in our possession. Should you wish to remove/delete your Personal User Information and Personal Health Information in whole or in part from our systems you can request us to do so by writing to us. We will take necessary measures to verify the identity of the requestor and where this is consistent with the owner of the Personal User Information and Personal Health Information, we will endeavour to fulfil this request. Where we receive such a request to remove/delete your Personal User Information and Personal Health Information from our systems, you acknowledge and accept that it is not always possible to completely delete the data due to technical constraints. We also retain a back-up archive of data where this is necessary to comply with applicable law to resolve disputes, troubleshoot problems and enforce terms and conditions. However, we keep this data under periodic review to ensure it is still necessary for us to retain it, in compliance with applicable data protection law.
We and/or our service providers may automatically collect certain Personal User Information from your device through which you access Carnival Care. This information includes, but is not limited to, your language preferences, your phone number or other unique device identifier, the IP address of your device, the manufacturer, model and operating system of your device, the name and version of Carnival Care you are using, information regarding your browser and information that allows us to personalize features of Carnival Care. We or our service providers may also collect information about how you interact within Carnival Care and any of our websites or applications to which Carnival Care links or third party websites/applications that link you to Carnival Care, such as how many times you use a specific feature of Carnival Care, the amount of time you spend using Carnival Care or how often you use Carnival Care, actions you take within Carnival Care and how you engage within Carnival Care.
Before you share any information with us about other people, you must make sure that you have their consent to do so. For the avoidance of doubt, we shall not be liable, in any manner whatsoever, for failure on your part to obtain such consent.
In connection with providing you with Carnival Care, we and our affiliates and service providers may use your Information for a number of purposes, including, but not limited to:
You acknowledge and accept that we may use your Information to improve Carnival Care which we provide to you and this may include aggregating and/or anonymizing your data for analytical purposes.
We use information regarding your location or the location of your device through which you access our Services for a number of purposes, including, but not limited to:
We may share your information with other service providers involved in your healthcare, save that we will only share your Personal Health Information where it is absolutely necessary to do so in order for you to receive the Service. This may include(a) sharing components of your medical history for referrals to diagnostics, pathology labs, for the formulation of prescriptions; and (b) sharing relevant medical and social history as part of referrals to behavior change programs (such as community-based health coaching programs, in the course of registering you for digital therapeutics).
We will neither share your electronic health record with any third party that is not involved in your medical care or the Services unless you provide your prior consent for us to do so, nor will we ever sell your Personal Health Information to a third party.
Furthermore, we may anonymize or de-identify your Information and use or disclose that anonymized or de-identified information for any purpose including, but not limited to, aggregating anonymized information for the purposes of analyzing data, trends and patterns relating to the Services. For the avoidance of doubt, we are not required to destroy or return to you any information that has been anonymized or in any way de-identified and such anonymized information may be shared with our affiliates or third party service providers.
Although no system can ever be 100% secure, we are committed to and take great care in ensuring that your information is secure. This includes physical security measures, as well as industry-standard encryption, password-controlled access and audit trails. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the personal information we collect online.
Where we have given you (or you have chosen) a password to access certain parts of the Services, you must keep this password confidential. You should not share this password with anyone. You are responsible for what happens with your log in credentials.
When using our Services, you may choose not to provide us with certain information, but this may limit the features you are able to use. You may also choose to opt-out of receiving certain communications (e.g., newsletters, promotions) by contacting us through phone, email or other channels. Please note that even if you opt-out, we may still send you service-related communications.
If you have any security concerns or requests regarding our Services or any complaints or grievances, or if you wish to ask us any questions about the information which we hold about you or wish us to correct or delete such information, please use the contact information below.