For web-based Tele-Medicine Services of Carnival Assure, available through Carnival Care; the user can cancel a confirmed service at any time. Carnival Assure shall refund any unexpended advance fees paid by You at the time of cancellation of the Service. In case You wish to seek a refund of the advance paid by You because You do not agree with a modification to the Agreement, please write to [email protected]. We will process refund of the unexpended amount.
Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, CARNIVAL CARE shall provide refund of any unexpended advance fees paid by You if:
- CARNIVAL CARE is not able to deliver the Services and/or Products for any reason; please write to [email protected]. CARNIVAL CARE will process refund of the unexpended amount provided internal investigation confirms the claim made by you.
- If the patient cancels a booking more than 24 hours before scheduled appointment time an automated refund will be issued within 03 (three) working days; after deducting transaction fee, if any.
- If patient cancels a booking within 12 (twelve) hours of scheduled appointment time 50% refund will be done.
- In case of no show by the patient during appointed time no refund will be generated.
- If the doctors do not show up during appointed time full automated refund will be issued.
- If Appointment is taken within two hours of scheduled time and doctor does not show up, full automated refund will be done.
- If the patient does not show up during appointed time no refund will be issued.
- If the consultation does not happen due to any special circumstance including technical issues at Carnival Care end, an option to request refund will be available to the patient for a period of 03 (three) days but the issuance of full or part refund will be on the sole discretion of Carnival Care.
- If appointment / consultation is cancelled due to technical issues by patient than no refund will be made.
- All refunds will be subject to a transaction charge that will be deducted while making a refund.
- In case You wish to seek a refund of the advance paid by You, please write to [email protected]. We will process refund of the unexpended amount at the discretion of Carnival Care on case-to-case basis.