Return & Refund Policy

Last updated on 26 October, 2021

For web-based Tele-Medicine Services of Carnival Care, the user can cancel a confirmed service at any time. Carnival Care shall refund any unexpended advance fees paid by You at the time of cancellation of the Service. In case You wish to seek a refund of the advance paid by You because You do not agree with a modification to the Agreement, please write to [email protected]. We will process refund of the unexpended amount.

Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, CARNIVAL CARE shall provide refund of any unexpended advance fees paid by You if:

  1. CARNIVAL CARE is not able to deliver the Services and/or Products for any reason; please write to [email protected]. CARNIVAL CARE will process refund of the unexpended amount provided internal investigation confirms the claim made by you.
  2. If the patient cancels a booking more than 24 hours before scheduled appointment time an automated refund will be issued within 03 (three) working days; after deducting transaction fee, if any.
  3. If patient cancels a booking within 12 (twelve) hours of scheduled appointment time 50% refund will be done.
  4. In case of no show by the patient during appointed time no refund will be generated.
  5. If the doctors do not show up during appointed time full automated refund will be issued.
  6. If Appointment is taken within two hours of scheduled time and doctor does not show up, full automated refund will be done.
  7. If the patient does not show up during appointed time no refund will be issued.
  8. If the consultation does not happen due to any special circumstance including technical issues at Carnival Care end, an option to request refund will be available to the patient for a period of 03 (three) days but the issuance of full or part refund will be on the sole discretion of Carnival Care.
  9. If appointment / consultation is cancelled due to technical issues by patient than no refund will be made.
  10. All refunds will be subject to a transaction charge that will be deducted while making a refund.
  11. In case You wish to seek a refund of the advance paid by You, please write to [email protected]. We will process refund of the unexpended amount at the discretion of Carnival Care on case-to-case basis.

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